Privacy Policy

1. Data Collection Framework

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Data").

A. Information You Provide to Us

• Account Data: Name, email address, phone number, and password created during registration.
• Profile Data: Preferences, profile picture, search criteria, and property requirements.
• Verification Data: Government-issued ID (such as Aadhaar or PAN), address proofs, and property documents for verification of listings.
• Communication Data: Messages directed to us, customer support inquiries, and correspondence with other users on the platform.

B. Information Automatically Collected

• Technical Data: IP address, browser type, device identifiers, operating system, and network operator.
• Usage Data: Interaction metrics, page dwell times, search history, and navigation patterns on the platform.
• Location Data: Approximate geolocation data derived from IP addresses or precise GPS data if explicitly consented to.

2. Purpose and Use of Data

We strictly utilize your data for the following operational and improvement purposes:

• Service Operation: Facilitating user accounts, property listings, and matching tenants with property owners.
• Marketplace Trust: Verifying identities, screening properties, and preventing fraudulent transactions.
• Platform Enhancement: Analyzing user behavior to optimize UI/UX efficiency and system architecture.
• Communication: Sending transaction notifications, security alerts, service updates, and marketing communications (with opt-out mechanisms).
• Legal Compliance: Meeting regulatory requirements, enforcing our Terms of Service, and resolving disputes.

3. Data Sharing and Disclosure

We do not sell your personal information. We only share information under stringent conditions:

• Between Users: When a tenant expresses interest in a property, we may share basic contact details with the owner to facilitate scheduling, and vice versa.
• Service Providers: We engage certified third-party vendors for cloud hosting (e.g., AWS, Vercel), OTP delivery, and analytics, bound by strict confidentiality agreements.
• Legal Obligations: We will disclose information if required by a subpoena, court order, or formal request from Indian law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred with adequate prior notification.

4. Data Retention Policy

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. Account-related data is kept active as long as the account remains open. Upon account deletion, we securely purge personal identifiers within 60 days, though anonymized transaction logs may be retained for auditing, tax, and legal purposes as mandated by Indian law.

5. Security Infrastructure

Assam Home Rentals deploys enterprise-grade security protocols:

• Encryption in Transit: All data transmitted to and from our platform is encrypted via TLS/SSL 256-bit cryptography.
• Encryption at Rest: Sensitive databases are encrypted at the volume level.
• Access Controls: System infrastructure access is governed by strict Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA).

6. Your Data Rights

You inhabit specific rights concerning your data:

• Right to Access: Request a digital copy of the personal data we hold about you.
• Right to Rectification: Update or correct inaccurate or incomplete data via your dashboard.
• Right to Erasure: Request deletion of your account and associated personal data ("Right to be Forgotten").
• Consent Withdrawal: Opt-out of non-essential data collection, such as marketing communications and certain cookies.

7. Children's Privacy

Our platform is strictly not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If we discover that a minor has provided us with personal information, we will immediately delete such data from our servers.

8. Third-Party Links

Our Service may contain links to external sites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.